Returns policies
Summary
KohlsBackcountry
Moosejaw
The Outnet
Stylebop
JackRabbit
Returns policy for Kohls
Kohl's is proud to offer our "No Questions Asked - Hassle-Free" return policy for all purchases*.
- There are no time restrictions for returns.
- No receipt is needed for Kohl's Charge purchases. Currently our store Associates can locate Kohl's Charge purchases up to 12 months after the purchase date, and the credit can be applied to your account. Non-Kohl's Charge purchases, or purchases made outside the 12 month timeframe qualify for a Kohl's Merchandise Credit or a corporate-issued refund.
Returns policy for Backcountry
We guarantee your total satisfaction and offer a world-class returns policy. New, unused gear can be returned at any time for a full refund. Used gear must be returned within 30 days of delivery for store credit.
- New, unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable.
- Used gear, bikes, or bike frames not damaged due to abuse will be issued store credit in the form of credits applied to your Backcountry account. We will not accept the return of products damaged due to abuse.
If you feel that your gear is eligible for a warranty evaluation by the manufacturer due to defect in its materials or workmanship, contact our Warranty Department.
Warranty Contacts
General Requests: warranty@backcountry.com
Bike: warrantybike@backcountry.com
To help expedite your warranty request, please provide as much detail as possible in your email. Include the order number, purchase date, item brand and description, and a picture of the defect.
EXCHANGES AND RETURN NUMBERS (RMAs)
Sometimes you need to exchange a product for something else - it happens. Exchanges on Backcountry only require a few minutes and an RMA (Return Merchandise Authorization) number. You can create an RMA from an order in your Order History [www.backcountry.com/store/order_history.html] or contact a Gearhead to help you make one.
The fastest way to exchange a product is to return your original purchase and place a new order at the same time. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait for an exchange. Just make an RMA, place a new order, and return your original item. You’ll receive a full refund for items returned in new, unused condition and store credit (issued in the form of credits applied to your account) for the return of used product. Refunds and credits are issued as soon as your return is received by our Returns Department. Call or chat with a Gearhead in our Customer Services Department if you’d prefer to make an exchange without setting up a new order.
RETURNS SHIPPING
With a Prepaid Label
To make shipping a return even easier, we offer a flat-rate $6.99 UPS shipping label for eligible U.S. customers returning products that don’t need to ship freight.* You’ll have the option to print this label after creating an RMA number for a return or exchange, or you can receive the label in an email after a Gearhead generates an RMA for you. Print your label, tape it to the outside of your return package, and drop it off at a UPS store at your convenience. The $6.99 price for the label will be deducted from the refund or credits issued for the return of your new or used items.
*Products required to ship freight may include: kayaks, surfboards, SUP boards, cargo boxes, car racks, indoor cycles, and more.
Without a Prepaid Label
To return products without a $6.99 UPS label:
- Create an RMA from your Order History or contact a Gearhead to have one created for you.
- Fill out the information requested on the sales receipt that arrived with your purchase. This receipt also serves as paperwork necessary for your return. Include the RMA and drop this receipt in your return package.
- Write the RMA on the outside of your package.
- Ship your return to this address:
Backcountry.com Returns Department
2607 South 3200 West, Suite A
West Valley City, UT 84119
It takes 3–5 business days to process a return after it arrives at our distribution center. You’ll receive an email confirmation when your return is received.
Returns policy for Moosejaw
What is your return policy?
If you aren't thrilled with your purchase, you can return it at any time as long as it's still in "sellable condition" which means that the item should be unworn (aside from trying it on), unwashed, and devoid of any stains, scuffs, tears, or mysterious smells. Returns are credited to the original payment method, unless received more than 6 months after the purchase date. Returns received after 6 months are reimbursed via Moosejaw eGift Card, which is emailed to you once your return has been processed.
Gift Cards, food items, load-bearing climbing & safety equipment (like harnesses, carabiners, or pretty much anything that you would use when climbing- think Cliffhanger) are final sale and cannot be returned. So, if you don't like your climbing stuff, just hang it on your wall to impress your friends, and if you don't want your gift card, you can use it to try to break into locked rooms like they do in the movies. That may or may not actually work.
Oh yeah - proof of purchase is required for all returns. A receipt, packing slip, or anything referencing your order number will work, and no return merchandise authorization is necessary. If you're returning a pair of shoes or boots, we need the box back, too. Also, please don't treat the shoe box as the shipping box; wrap it in brown paper or put it in another box before you stick the return label on. If you fail to follow these directions, we will not be able to accept the return and won't issue a refund. Sorry for being so mean about it. If you still have any questions about our return policy, visit our Lifetime Returns page for more details or hop on Live Chat.
Returns policy for The Outnet
How To Return An Item
If your purchase is not quite what you're looking for, you've got 28 days from when you received your order to have your items sent back to us for a refund. Follow these steps:
- Sign into your account, go to View All Orders and select the order number containing the items you would like to return.
- Look for CREATE RETURN and follow the steps.
- Book a collection with UPS by calling 1 800 823 7459 and quoting our account number, Y3843A. You can also drop off your parcel at your local UPS store or facility.
- Attach the pre-paid return label to the outside of the box and remove any original shipping labels.
- Seal your package ready for the driver to collect it.
If you've used THE OUTNET Premier delivery service, we'll be in touch by email within 48 hours to confirm your two-hour collection window.
If you aren’t registered on THE OUTNET, you can arrange a return by selecting ‘CREATE A RETURN’ in the drop down menu under the My Account tab on the top left corner of our site and entering your order number.
As soon as we've received your return and issued your refund, we'll notify you by email. Make sure that all of the items you wish to return from your order arrive back with us together in one shipment, so that we can process your refund as quickly as possible.
Alternate Return Methods
We recommend that you return items to us via our shipping carriers so that they are protected and insured during delivery. However, you can return the goods by any secure means. If you are using an alternative returns option, please notify Customer Care. Our returns address is:
YNAP Corporation - THE OUTNET
125 Delawanna Avenue
Clifton, NJ 07014
Please note that we will not accept liability for goods that are not returned via our shipping partners.
Tracking Your Refund
You can track the status of your return while it's on its way back to us using the return tracking number.
As soon as we've received and taken care of your return, we'll be in touch by email to confirm that your refund has been issued.
To keep in mind
Your refund will be credited to the payment method used to place the order and will exclude:
- $7.95 for your return
- the initial delivery cost
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
All sales taxes are included in your refund if your order has been sent to a destination within the US and Canada. Outside the US and Canada, customs duties and sales taxes are non-refundable.
Late Returns
Your return should be sent back to us within 28 days. Returns received outside of this timeframe will be accepted for a refund at our discretion.
Our Returns Policy
Items should be returned new, unused and with all THE OUTNET and designer garment tags still attached. Returns that are damaged, marked or altered will not be accepted and will be sent back to the customer.
Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.
Please notify Customer Care if any of your purchases have been delivered without THE OUTNET tags. You will need to request a return before sending your items back to us.
SHOES
All shoes must be tried on a carpeted surface until you are 100% sure you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with scratched soles will not be accepted and will be sent back to the customer.
LINGERIE AND SWIMWEAR
Briefs, swimsuits and bikini bottoms must be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled and will be sent back to the customer.
TECHNOLOGY
Technology products must be returned in the original packaging.
PORTER MAGAZINE
Issues of PORTER magazine purchased from THE OUTNET cannot be returned.
FAULTY GOODS
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If your item is faulty when you receive it, you can return it for a refund. Simply request your return and send the faulty goods back to us within 30 days of the day you received them.
COLORS
We have made every effort to display the colors of our products that appear on THE OUTNET as accurately as possible. However, as computer monitors and devices may vary, we cannot guarantee that your screen's display of any color will be completely accurate.
REPEAT RETURNS
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your account.
Returns policy for Stylebop
Should you not be happy with your purchase or would like to make an exchange for a different size, you have 14 days to return the package for a refund or an exchange.
In order to make use of a free return, please create a return in your account online. You can do this under MY ACCOUNT on www.stylebop.com.
Please log into your account and go to ORDERS. There you will find the option “Return/Exchange”. Please choose if you wish to return the item or make an exchange for a different size. After confirming your choice you will receive a RAN (Return Authorization Number) or an exchange number. Please fill in the number on the return document included with your order and put this document together with the item/s into the box.
Items must be in original condition with all original designer tags and the STYLEBOP.com tag attached. The obligation for return or exchange does not apply when any of the tags have been removed or damaged. The same applies when the returned item(s) are determined to have been used, worn, washed or damaged. In the case of shoes, the obligation for return or exchange does not apply when shoes show any signs of wear or returned not in the original shoe box. We advise that when trying on shoes, you do so only on a carpeted surface. We ask that shoes are returned in their original packaging/cartons.
The return is carried out by the same shipping partner used for the original delivery.
Read more here: https://www.stylebop.com/en-de/women/customerservice#a4
Returns policy for JackRabbit
Returns
We want you to be completely satisfied with your purchase and stand behind the products and service we provide. Our merchandise can be returned to us within 30 days from date of original purchase for a full refund. To return merchandise, you may bring it back to any of our store locations or mail it to the following address with the return slip that was included in your original shipment:
JackRabbit
ATTN: Online Returns
2500 E. 1st Ave, Unit C West
Denver, CO 80206
Please include your original receipt with the merchandise you are returning. All returns will require customer name, phone number or email address, which can be filled out on the retun slip. Footwear, Apparel and Electronics should be sellable and have original boxes/packaging/tags. Unfortunately, we cannot return underwear, nutrition and magazines. Refunds for returns made without a receipt will take the form of a store credit assigned to a customer account. We do not pay for return shipping, however your initial shipping cost (if incurred) will be refunded.
We highly recommend you insure the package as we cannot be responsible for returns lost in transit.
As soon as we receive your returned item, a refund will be issued to your original method of payment. Please note that it may take 4-5 business days for the package to arrive back to us, plus up to another 7 business days for the refund to appear on your statement.
Exchanges
For exchange of merchandise that is defective or incorrectly sent item (i.e. size/color), please call 1-800-807-6179 or send the request via email at service@run.com. We will send you a shipping label to use to send back the original item. Once we receive your merchandise, we will send out a replacement item. Please allow 3-5 business days for the exchange to be processed. You can also exchange items at any of our store locations.